Privacy Policy
Your trust matters. This policy explains how PromptPay2U collects, uses, and protects your personal data in compliance with Malaysia’s Personal Data Protection Act (PDPA) 2010.
1. Introduction
PromptPay2U (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our users in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
2. Personal Data We Collect
We may collect the following types of personal data: • Personal identification (name, MyKad number, date of birth) • Contact information (phone number, email address, residential address) • Financial information (income, employment details, bank statements, CCRIS/CTOS records) • Loan application details (loan amount, preferred tenure, product type) • Device and usage data (IP address, browser type, pages visited, timestamps)
3. How We Use Your Personal Data
We use your personal data for the following purposes: • Processing loan applications and conducting credit assessments • Matching you with suitable financial institutions and products • Communicating with you regarding your application and account • Complying with legal and regulatory requirements • Improving our services, website, and user experience • Sending promotional communications (only with your consent; you may opt out at any time)
4. Disclosure of Personal Data
We may share your personal data with: • Partner banks, cooperatives, and licensed moneylenders for the purpose of loan processing and approval • Credit reporting agencies (CCRIS, CTOS) for credit assessment • Government authorities and regulatory bodies when required by law • Service providers who assist us in operating our platform (data hosting, analytics), under strict confidentiality agreements We do not sell your personal data to any third party.
5. Data Security
We implement industry-standard security measures to protect your personal data, including: • 256-bit SSL encryption for all data transmissions • Secure data storage with access controls and regular security audits • Restricted internal access on a need-to-know basis • Regular security assessments and compliance reviews While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Loan application data is typically retained for 7 years in accordance with regulatory requirements.
7. Your Rights Under PDPA
Under the PDPA 2010, you have the right to: • Access your personal data held by us • Request correction of inaccurate or outdated data • Request deletion of your personal data (subject to legal retention requirements) • Withdraw consent for processing at any time • Opt out of marketing communications To exercise any of these rights, please contact us at contactuspromptpay@gmail.com.
8. Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and remember your preferences. You may control cookie settings through your browser. Disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: Email: contactuspromptpay@gmail.com Phone: +60 3 5020 8974 Address: Kuala Lumpur, Malaysia
