Terms of Use
Please read these terms carefully before using PromptPay2U. By using our website and services, you agree to be bound by these Terms of Use.
1. Acceptance of Terms
By accessing and using the PromptPay2U website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of our website and services.
2. Service Description
PromptPay2U is a digital lending platform that connects borrowers with licensed financial institutions in Malaysia. We facilitate loan applications and instalment plans but are not a direct lender. All loans are subject to the terms and conditions of the respective financial institution.
3. Eligibility
To use our services, you must: • Be at least 21 years of age • Be a Malaysian citizen or permanent resident (PR) • Have a valid MyKad • Have a stable source of income • Provide accurate and truthful information during the application process Some products may have additional eligibility requirements.
4. User Responsibilities
You agree to: • Provide accurate, complete, and current information • Not use the service for any illegal or fraudulent purpose • Not attempt to disrupt or compromise the security of our website • Not impersonate another person or entity • Notify us immediately of any unauthorised use of your account We reserve the right to suspend or terminate access for violations of these terms.
5. Loan Applications
When you submit a loan application through PromptPay2U: • You authorise us to share your personal data with partner financial institutions for credit assessment • Loan approval is at the sole discretion of the lending institution • Interest rates, fees, and terms are set by the lending institution and may vary • We do not guarantee approval or specific interest rates • You should review and understand the loan agreement provided by the lender before signing
6. No Financial Advice
Information provided on this website is for general informational purposes only and does not constitute financial, legal, or professional advice. You should consult a qualified professional before making financial decisions. Loan calculators provide illustrative estimates only and are not binding offers.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of PromptPay2U or its licensors and is protected by Malaysian intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
8. Limitation of Liability
PromptPay2U shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. We are not liable for the actions or decisions of partner financial institutions. Our maximum liability shall not exceed the fees paid to us, if any.
9. Third-Party Links
Our website may contain links to third-party websites. We do not control and are not responsible for the content, privacy policies, or practices of these sites. Access to third-party sites is at your own risk.
10. Changes to Terms
We may revise these Terms of Use at any time. The most current version will be posted on this page. Your continued use of the website after changes take effect constitutes acceptance of the updated terms.
11. Governing Law
These Terms of Use are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
12. Contact
For questions about these Terms of Use, please contact us: Email: contactuspromptpay@gmail.com Phone: +60 3 5020 8974
